There are a few recommendations that Full Circle Ag requires of our customers to help avoid out of gas calls:

• We ask that you be placed on a regular route, for your and our convenience.

• If on a “will call” plan, we advise our customers to call the office before the volume in their tank reaches 20% propane in their tank.

• If on a “will call” plan, we also require a 48 hour notice so that we are able to place you on our drivers daily route.

• We ask our customer to advise us when they change appliances or interrupt their propane service for any reason, so that we may bring their system back into service safely.

In the event an “Out of Gas Call” happens, there are a few guidelines that we follow to help bring the system back into service, safely and quickly:

• We ask the customer to provide both a home and work/cell phone.

• We ask that an adult member of that household be home when we deliver propane.

• We require that our delivery person leak check the system and relight all pilots.

• If there is no one home, our delivery person has been advised not to fill the tank or leave any product in the tank.

• After a customer has made a 3^rd “Out of Gas Call,” we will refuse to service that account.

• Any “Out of Gas Call” will be held to a 150-gallon delivery minimum.

• Any “call in “ order of less than 150-gallons or less than 48 hr notice will be assessed additional charges.